Peer Roles
Overview
Section titled “Overview”Configure and use Peer Roles from the MSPControl administrator portal.
Peer Roles
Section titled “Peer Roles”Peer Roles in MSPControl let administrators define precise permission sets for Peer accounts. Each role has multiple checkboxes (View, Edit, Create, Delete) spanning various modules and features. By configuring roles carefully, you can ensure each peer account only has access to the functionalities they need.
Peer Roles Overview
Section titled “Peer Roles Overview”The Peer Roles page lists all existing roles along with:
- Name A label used to identify the role (e.g., “Help Desk,” “Billing Manager,” or “Limited Admin”).
- Users Count How many peer accounts are currently assigned to this role.
- Inheritable If enabled, resellers or sub-entities can inherit this role configuration for their own peers.
- Copy Quickly duplicate an existing role’s settings to create a new one.
Clicking + Create Peer Role or New Peer Role opens a form where you can configure the permissions matrix.
Creating or Editing a Peer Role
Section titled “Creating or Editing a Peer Role”When you create or edit a peer role, you’ll see:
- Role Name & Inheritable Option Provide a descriptive name and choose whether sub-resellers can inherit this role.
- Permission Matrix A table of features grouped by category. Each row corresponds to a feature or module, and each column (View, Edit, Create, Delete) defines the level of access. The Select All buttons let you quickly toggle multiple checkboxes.
Key Permission Categories
Section titled “Key Permission Categories”MSPControl organizes permissions into multiple categories. Below is a brief overview:
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Admin Account Permissions around core admin-level tasks like changing passwords, managing the system account, etc.
Key Permission Categories -
Account Manage hosting spaces, space statistics, peer invitations, scheduled tasks, audit logs, and other account-level functions.
Key Permission Categories 
Key Permission Categories -
Peers Functions Specific actions like renaming a peer, re-inviting them, or other peer-related tasks.
Key Permission Categories -
Configuration Covers server-level settings (virtual servers, mail templates, policies, system settings, IP addresses, etc.).
Key Permission Categories 
Key Permission Categories -
Dashboards Access to disk space, bandwidth, Azure, Veeam, backups, receivables, and cloud folders dashboards.
Key Permission Categories -
Override Quota Allows overriding quotas or adding hosting add-ons at the space level.
Key Permission Categories -
Space Statistics Permissions for domains, FTP accounts, file manager, and related resource stats.
Key Permission Categories -
Documentation Controls for assets, photos, notes, passwords, certificates, and other documentation items.
Key Permission Categories -
Web Involves website management, IP addresses, shared SSL folders, advanced web statistics, and more.
Key Permission Categories -
Mail Manage mail accounts, aliases, groups, lists, domains, and more.
Key Permission Categories -
Databases Control over SQL Server (various versions), MySQL, ODBC DSNs, and related database operations.
Key Permission Categories -
Hyper-V Permissions for managing virtual networks, private networks, space-based Hyper-V tasks, etc.
Key Permission Categories -
Hosted Organization (Org) Settings related to hosted organizations, user binding, active/deleted users, etc.
Key Permission Categories -
Hosted Organization – Azure Configure Azure settings, security options, AD sync, or subscription details in a hosted Azure environment.
Key Permission Categories -
Hosted Organization – Office 365 Manage subscription dashboards, OneDrive storage usage, Microsoft 365 security, service health, and other Office 365–related settings.
Key Permission Categories -
Hosted Organization – Exchange and Exchange Online Fine-tune permissions for mailboxes, contacts, distribution lists, journaling rules, mailbox policies, disclaimers, etc.
Key Permission Categories 
Key Permission Categories -
Hosted Organization – SharePoint Permissions for SharePoint Server: site creation, storage usage, OneDrive shortcuts, etc.
Key Permission Categories 
Key Permission Categories -
Hosted Organization – SharePoint Online Manage SharePoint Online sites, storage usage, and other Office 365–integrated SharePoint features.
Key Permission Categories -
Hosted Organization – Microsoft Teams Control user creation, plans, and other Teams-specific settings.
Key Permission Categories -
Hosted Organization – Cloud Folders Control shared folders, personal folders, and drive mappings in MSPControl Cloud Folders.
Key Permission Categories -
Hosted Organization – Remote Desktop Services Manage RDS servers, RDS collections, or other remote desktop–related settings.
Key Permission Categories -
Hosted Organization – Devices Allows adding or removing devices, managing device maps, reinstallation options, or other device-based tasks.
Key Permission Categories -
Hosted Organization – Devices Functions Advanced operations like remote connection, updates, or screen sharing for devices.
Key Permission Categories -
Hosted Organization – Backups Control Veeam backups or other backup integrations for hosted organizations.
Key Permission Categories -
DNS Adjust DNS zone settings, including editing zone SOA records and more advanced DNS functions.
Key Permission Categories -
ConnectWise Integration points with ConnectWise: e.g., editing company ID or accessing all ticket history.
Key Permission Categories -
Subscriptions Manage credit accounts, payment profiles, subscription balances, invoice terms, and cancellation or refund options.
Key Permission Categories
Saving the Role
Section titled “Saving the Role”After assigning the desired permissions, click Add. The new or updated peer role will appear in the main list, where you can see how many peer accounts use it. To edit again, click on its name; to copy it, select the Copy option. By creating targeted Peer Roles with granular permissions, MSPControl administrators can securely delegate responsibilities, ensuring each peer has exactly the access needed—no more, no less.