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MSPControlMSPControl Documentation

First Setup

Overview

Section titled “Overview”

After installation, the First Setup wizard creates the initial administrator account, configures optional proxy settings, activates a license, initializes SQL encryption, and records administrator contact details.

Before you begin

Section titled “Before you begin”
  • Complete the MSPControl installation procedure.
  • Keep the SQL-encryption recovery password in an approved secure location.
  • Have the company and administrator contact details available.
  • Decide whether to download the Free License or activate a paid license.

Complete the wizard

Section titled “Complete the wizard”
  1. Open the MSPControl Portal. Use the Login to MSPControl shortcut created by the installer. The First Setup wizard should open automatically.
  2. Create the superuser. Enter the administrator username, set and confirm a strong password, select Create User, and continue.
  3. Configure a proxy when required. Enable the proxy option, enter its address and credentials, select Apply, and continue. Leave it disabled when the server connects directly.
  4. Activate licensing. Enter the requested name, email, and company details. Use Download Free for the Free License, or View Pricing before choosing a paid plan. If you already have a license file, upload it from the wizard.
  5. Create SQL encryption. Enter the recovery password, store it securely, and select Create SQL Encryption. The password cannot be recovered from MSPControl if it is lost.
  6. Complete the administrator profile. Review the username, contact details, mail format, language, and display preferences, then submit the account information.
  7. Check for updates. Apply a confirmed update when the wizard requires one, or continue when the installation is current.
  8. Finish setup. Review the completion message and select Done to open the MSPControl dashboard.

Verify the result

Section titled “Verify the result”
  • Sign in with the superuser account.
  • Open the Licensing section and confirm that a license is active.
  • Confirm that the expected license quotas are shown.
  • Confirm that the dashboard loads without setup warnings.

Troubleshooting

Section titled “Troubleshooting”
  • If the wizard does not open, confirm the Portal site and application pool are running in IIS.
  • If licensing fails, record the Machine SID and review outbound connectivity or upload the license file manually.
  • If encryption initialization fails, review SQL connectivity and the Enterprise Server logs before retrying.

Next steps

Section titled “Next steps”