Active Users

Choose the user-management task you want to complete.

In this guide

Review and Filter Active UsersReview and Filter Active Users in MSPControl.

Create a UserCreate a User in MSPControl.

Configure User SettingsConfigure User Settings in MSPControl.

Tabs not covered elsewhere

Most of a user’s tabs are documented on the user settings pages. Three are not, because they are not settings:

Tab	What it shows
Risk History	Entra ID risk detections recorded against this user
Personal Folder	The user’s own cloud folder, distinct from the shared folders on the organization
Request Details	An outstanding request to create or change this user, awaiting a decision

A risk detection is a signal, not a verdict

Risk History shows what Microsoft’s risk engine flagged — an unfamiliar sign-in location, an impossible-travel pattern, a leaked credential match. It records that something looked unusual, not that an account is compromised.

Read it alongside what the user was actually doing. Treating every entry as an incident produces alarm without action; ignoring the list entirely is how a real compromise sits unnoticed among the noise.

Request Details belongs to the request workflow rather than to the user: it is the pending change, so a user who looks wrong may simply have an approval outstanding.